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Getting started

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Reset your password and sign out

Getting started

Getting started

Getting started

Reset your password and sign out

Reset your password and sign out

Reset your password and sign out

Recover access by email and end your session on a shared device.

Recover access by email and end your session on a shared device.

Recover access by email and end your session on a shared device.

Recover access by email and end your session on a shared device. You can use the new password to log in; signing out ends the current app session.

Before you begin

Before you begin

Anyone with a Prevue account. The reset screen does not disclose whether an email belongs to an account.

01

01

Start password reset

On the login screen choose Forgot your password?.

02

02

Send the reset link

Enter your account email and choose Send reset link.

03

03

Set a new password

Open the latest reset email, follow the link and enter a new password.

04

04

Sign out when finished

After signing in, use the account menu to sign out when finished on a shared device.

Expected Results

You can use the new password to log in; signing out ends the current app session.

Tips and Limits

The reset screen does not disclose whether an email belongs to an account. An invalid or expired link needs replacing. Wait for pending edits to save before signing out.

Effect on Public Viewer

Account action. No publishing step.

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