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Import and live data

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Back up and restore a project

Import and live data

Import and live data

Import and live data

Back up and restore a project

Back up and restore a project

Back up and restore a project

Keep a portable project-content backup and restore it as a separate draft.

Keep a portable project-content backup and restore it as a separate draft.

Keep a portable project-content backup and restore it as a separate draft.

Keep a portable project-content backup and restore it as a separate draft. A separate private project is created with remapped record and asset identities.

Before you begin

Before you begin

You need project capacity and enough account storage to restore. The backup includes layouts, points, houses, branding, images, custom icons and GLB assets, including relevant archived content.

01

01

Export JSON backup

Choose Import / export then Export JSON backup and retain the downloaded .json file.

02

02

Choose the backup to restore

To restore, choose Choose file to import and select that backup.

03

03

Name the restored project

Review the content summary and enter a name for the restored project.

04

04

Restore as new project

Choose Restore as new project and wait for all assets to upload.

05

05

Inspect then publish

Open and inspect the restored draft, then publish only when ready.

Expected Results

A separate private project is created with remapped record and asset identities. The original project remains unchanged.

Tips and Limits

The backup includes layouts, points, houses, branding, images, custom icons and GLB assets, including relevant archived content. It excludes enquiries, analytics, subscription credentials and paid entitlement. The restored project does not automatically go live. Backups support up to 150 MB of assets; the current account allowance still applies to restoration. Verify and reconnect external data sources where needed. A full system backup is a separate administrator procedure that includes application enquiries and analytics; see HC065.

Effect on Public Viewer

Restoration creates a new draft. Publish to create its public viewer.

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