Recover a failed payment without incorrectly extending unpaid project access. A successful retry can restore active access; a failed payment does not extend paid access.
You need to be the project owner. A scheduled retry or past-due status is not proof of payment.
Fix the payment method
Read the payment error in Stripe and correct or replace the payment method.
Retry payment
Retry the existing checkout or unpaid invoice through Stripe's available controls.
Refresh in Prevue
Return to Prevue and choose Refresh payment status.
Confirm entitlement
Check that successful payment produces the expected entitlement and paid-through date.
Contact support if needed
If the state remains inconsistent, send Prevue support the visible error and request reference without keys or card details.
Expected Results
A successful retry can restore active access; a failed payment does not extend paid access.
Tips and Limits
A scheduled retry or past-due status is not proof of payment. The owner reported successful live Basic payment, cancellation and a first customer subscription after migration. This handbook update did not independently audit those Stripe transactions. Check a paid invoice, matching project access and successful live webhook delivery when investigating a particular payment.
Effect on Public Viewer
Payment handling changes entitlement, not the saved project content.
Still need a hand? Contact support