Terms & Conditions
Terms & Conditions
Prevue’s subscription and service terms
Effective date: 25 September 2026
These Terms govern subscriptions to and use of Prevue, the software service for creating, managing and sharing interactive availability maps. Please read them before creating an account or purchasing a subscription.
1. Agreement and business details
Your agreement is with Commotion Games Pty Ltd, ABN 59 159 750 240, trading as Prevue, based in Queensland, Australia (“Prevue”, “we”, “us” or “our”). Contact: hello@prevueapp.io, 14 Middle Street, Labrador QLD 4215, Australia. “You” means the person or business subscribing to Prevue. You must be at least 18 and authorised to enter this agreement for any business you represent. You accept these Terms when you affirmatively agree to them during registration or checkout. An authorised written order may supplement these Terms. If it conflicts with them, that order takes priority only for the matter it expressly changes. The plan description and price provided when you subscribe form part of your agreement. Our Privacy Policy explains personal information handling; accepting these Terms does not replace any separately required privacy consent.
2. The service
Prevue lets you create projects using backgrounds, points, shapes, property information, imagery, links and supported integrations, and publish interactive viewers where your plan allows. Functions such as 3D models, multiple backgrounds, Google Maps, uploaded icons, analytics and data connections depend on your plan and the published feature description at purchase. We grant you a limited, non-exclusive right to use Prevue for your business during your authorised access period. We retain ownership of the software, interface and Prevue branding. No ownership of the software transfers to you. Prevue is a presentation and enquiry tool. It does not itself sell, reserve or transfer property or verify ownership, planning approvals, legal boundaries or financial suitability. Viewing a map or submitting an enquiry does not reserve a lot or create a property sale contract.
3. Accounts and authorised users
Provide accurate registration and billing information and keep it current. Keep credentials secure, allow access only to authorised people and tell us promptly about suspected misuse. You are responsible for the actions you authorise and for taking reasonable account security measures; you are not automatically responsible for an incident caused by our failure to meet our obligations. If you act for a client, you must have authority to upload and manage its material and enquiries. You remain responsible for your subscription unless we agree to transfer it. Client ownership disputes and agency arrangements do not automatically change the contracting customer or payer.
4. Trials and plan limits
The standard trial lasts 14 days and allows one Basic trial project for building and previewing. Public publishing requires a paid subscription. The applicable trial start and end dates are shown in your account or trial communications. A trial does not authorise us to charge you unless you separately agree to a paid subscription. When the 14-day trial ends, you cannot edit or change your maps without an active subscription. Trial projects and their associated content, enquiries and analytics are deleted 60 days after the trial ends unless a subscription covering the project is activated within that period. You can download your project data in JSON or Excel format during the retention period. Subscriptions are per project unless a written offer says otherwise. Storage, file, feature and usage limits must be disclosed in the applicable plan or account interface. We will not retrospectively charge undisclosed usage fees. If your use exceeds an agreed limit, we will discuss a suitable plan or reasonable restriction with you.
5. Prices payment and renewal
Standard monthly prices at the date of this draft are AUD $280 plus GST for Basic and AUD $480 plus GST for Pro, per project. Where 10% Australian GST applies, these total AUD $308 and AUD $528 respectively. Your checkout or written order states your actual price, taxes, billing frequency and any agreed discount before you commit. Paid subscriptions are billed in advance and renew automatically each monthly billing period until cancelled. You authorise Stripe, our payment provider, to charge the agreed amount to your selected payment method on the initial billing date and each renewal date. Keep your payment method and billing details current. Your account or billing portal shows the relevant billing dates. White labelling, setup services, partner arrangements and other separately agreed work are charged only as disclosed in the accepted quote or order. A one-off white-label fee does not purchase a perpetual subscription or hosting service. We will give at least 30 days’ notice of an increase to your recurring price. It will apply only to a renewal on or after the notice period ends. You may cancel before that renewal without a cancellation penalty. Agreed fixed-price periods and mandatory legal rights remain protected.
6. Cancellation and plan changes
You may cancel future renewals through the subscription management controls provided in Prevue or its Stripe billing portal. If you cannot access those controls, contact hello@prevueapp.io. We will honour a clear cancellation request received before renewal, even if our processing occurs later. Keep your cancellation confirmation. Cancellation normally takes effect at the end of the period already paid for, with paid access continuing until the displayed paid-through date. There is no cancellation fee. Unless a refund right applies, cancellation does not create a pro-rata refund solely because you stop using the service partway through that period. When paid access expires, editing is disabled and published maps are unpublished. Their public viewer links and embeds no longer display the published map. The project is retained for 60 days after paid access expires. If no subscription covering that project is added or reactivated during those 60 days, the project and its associated content, enquiries and analytics are deleted. Reactivation before deletion is required to retain the project; subscribing after deletion does not restore deleted data. Cancelling billing, deleting a project and deleting an account are different actions. Use the subscription controls to cancel renewals; do not rely on removing an embed or abandoning a project to cancel. If deletion controls are blocked by an open checkout or billing status, contact support so the outstanding state can be resolved. Contact us for a plan change where an in-app option is unavailable. We will explain its effective date and any credit, additional charge or loss of features before you agree. We will not impose an undisclosed retrospective upgrade charge.
7. Refunds
Nothing in these Terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, including applicable Australian Consumer Law guarantees. You may be entitled to a remedy where a service fails to meet a consumer guarantee; the appropriate remedy depends on the circumstances. Our change-of-mind policy does not limit those rights. We do not offer refunds for change of mind, low usage, unused subscription time, forgetting to cancel, or cancellation partway through a billing period. This policy does not limit any refund or other remedy required by law. Contact us promptly about duplicate charges, incorrect billing or a service problem so we can investigate and provide any refund or remedy owed.
8. Your content and publication
You retain ownership of content you upload or supply, including project data, plans, photographs, models, logos and enquiry records, subject to other people’s rights. You grant us a non-exclusive licence to host, copy, process, transmit and display it only as reasonably necessary to provide, secure and support Prevue, follow your instructions and comply with law. This licence does not permit us to use private projects, logos or buyer enquiries in advertising without your separate permission. It ends when the relevant content is deleted, except for limited lawful retention and backup processing described in the Privacy Policy. You must hold the permissions needed for your content and intended use, including rights in architectural drawings, renders, photography, map imagery and branding. Publishing authorises us to make the selected material accessible through the project’s viewer and embeds. Viewers may copy material they can access; Prevue is not a digital rights management service.
9. Accuracy and property information
You are responsible for checking and maintaining your project descriptions, availability, prices, dimensions, images, package details, disclaimers and links. Update sold or changed stock promptly and check any automatic data connection for mapping mistakes, outdated rows and synchronisation problems. Maps, outlines, 3D models and displayed dimensions may be illustrative and must not be presented as a substitute for a survey, title search, contract or professional advice. Make any qualifications clear to viewers. Buyers should verify material details directly with the relevant seller or agent. We remain responsible for our own representations and obligations under applicable law.
10. Enquiries privacy and integrations
You must have a lawful basis to upload personal information and collect or use enquiries. Provide an appropriate privacy notice at collection, identify the business receiving the enquiry, collect only information reasonably needed and obtain any required marketing or tracking consent. An enquiry alone does not automatically authorise unrelated marketing. We handle customer information to provide the service as described in our Privacy Policy. Each party must comply with privacy, data security and electronic marketing laws applicable to its own activities. We will reasonably assist with requests or incidents involving information we hold. If your use requires additional data processing terms under applicable law, those terms must be agreed before that use begins. You control permissions for connected Google Sheets and other services. Only connect information intended for the project, and do not expose a confidential sheet through public sharing. Disconnecting a source does not necessarily remove data already imported; check and remove it separately if required. Third-party services have their own terms and privacy practices and may change or become unavailable. We will use reasonable care in maintaining supported integrations and addressing issues within our control. This does not exclude responsibility we have under law merely because a supplier is involved.
11. Acceptable use
Do not use Prevue for unlawful, deceptive, infringing or abusive content; upload malicious code; try to access other accounts or bypass security or payment controls; misuse enquiry information; or deliberately disrupt the service. Do not resell access to the software itself without agreement. Creating and managing client maps as an authorised agency is permitted within your plan and agreed partner terms. Do not remove required Prevue branding unless your project has an agreed white-label entitlement. White labelling does not transfer software ownership or remove legal disclosure duties or third-party attribution requirements.
12. Availability support and changes
We use reasonable care and skill to provide and maintain Prevue. Temporary interruptions may occur for maintenance, faults or events outside our reasonable control. We do not promise uninterrupted access or a particular uptime percentage unless agreed in writing. Contact support through hello@prevueapp.io or the available help channels. We may improve or change features. If a change materially reduces a core feature of your paid plan, we will normally give at least 30 days’ notice and provide a reasonable alternative or allow you to end the affected service with a proportionate refund for the unused prepaid period. Urgent security or legal changes may require shorter notice; we will explain them as soon as practicable.
13. Suspension and termination
We may restrict access where reasonably necessary to address a serious security risk, unlawful activity, overdue payment or a material breach. Restrictions will be proportionate to the issue. For a remediable breach, we will normally explain it and allow at least 14 days to fix it before terminating, unless immediate action is reasonably needed to prevent harm or comply with law. You may terminate for our material breach if we fail to remedy it within 14 days of receiving your notice, without limiting rights to an earlier remedy under law. If we discontinue your service for business reasons unrelated to your breach, we will give at least 30 days’ notice where practicable and refund the unused prepaid period. Where lawful and safe, we will provide a reasonable opportunity to retrieve your content before permanent deletion following termination. Termination does not remove accrued payment obligations for services properly supplied or rights and remedies already arising.
14. Data exports and deletion
Keep copies of source files and use available export functions for information you need to retain. Prevue is not intended to be your sole permanent archive. This does not remove our responsibility to take reasonable care of information entrusted to us. Deletion may permanently remove project content, enquiries, analytics and the functionality of public links and embeds. We cannot promise recovery after deletion. Projects are deleted 60 days after paid access expires or the 14-day trial ends unless a subscription covering the project is activated within that period. During the 60-day retention period, you can download your project data in JSON or Excel format. Download any information you need before deletion. Our Privacy Policy explains retention, backup expiry and deletion requests.
15. Liability
Each party is responsible for loss to the extent caused by its breach of this agreement, negligence or unlawful conduct, subject to applicable law. Each party must take reasonable steps to avoid or reduce its loss. Neither party is responsible to the extent the other party caused or contributed to that loss. Subject to the exceptions below and to the extent lawful and fair in the circumstances, each party’s total liability arising from this agreement is limited to the greater of AUD $5,000 and the fees paid or payable for the affected services in the 12 months before the event giving rise to the claim. That limit does not apply to fraud, wilful misconduct, unpaid agreed fees, infringement of the other party’s intellectual property rights, breach of confidentiality or personal information obligations, or liability that cannot lawfully be limited. Nothing excludes liability for a consumer guarantee or mandatory statutory remedy. This clause does not impose an indemnity requiring you to cover loss caused by us.
16. Changes to these Terms and disputes
We may update these Terms for legitimate legal, security or service reasons. We will give at least 30 days’ notice of a materially adverse change, except where law or an urgent security issue requires an earlier change. Changes do not operate retrospectively. If a materially adverse change takes effect during a prepaid period and you do not accept it, you may end the affected service before it takes effect and receive a proportionate refund for the unused period. Please first contact us with details of any dispute. Both parties will make a genuine attempt to resolve it promptly. This does not prevent urgent court relief, a regulatory complaint or exercising statutory rights. Queensland law governs this agreement, subject to mandatory laws that apply. Courts in Queensland have non-exclusive jurisdiction, without limiting a right to bring a claim in another forum available under applicable law. If a provision is unlawful or unenforceable, it is severed to the extent necessary and the remainder continues. A failure to enforce a right immediately is not a waiver. Notices may be sent to your account email and our contact email; keep your details current.
17. Contact
Commotion Games Pty Ltd trading as Prevue • ABN 59 159 750 240 • hello@prevueapp.io